Facilities Services provides custodial, mechanical, grounds and trade support for the Olin College campus. The Olin Facilities Services Office is located in Suite 320 of the Campus Center.The Service Response Center handles all work order emails and telephone calls. If you would like to submit a workorder, please do so HERE.
Facility Services Emergency Notification Process
Olin has connected the key mechanical systems for the campus into a Facility Services notification system. This system will notify the appropriate on-call personnel of issues related to the normal operating ranges of each system. However, if you notice a Facility related repair issue while on campus, you should still report the problem to the following areas during the designated times:
Emergency Repairs (Power Outages, Water Leaks, No Heat, No Air Conditioning)
Normal Operating Hours; Weekdays 8 a.m. to 5 p.m.:
Contact the Facilities Office at 781-292-4444
Weekends, Holidays or Weekdays 5 p.m. to 8 a.m.:
Contact the Public Safety dispatcher at 781-239-5555. They will contact the on-call Facilities Manager.
Non-Emergency Repairs or Requests for Services
Normal Operating Hours; Weekdays 8 a.m. to 5 p.m.:
Fill out the form on IsisWeb or call Facilities at x4444.
Note: All work order requests are sent to the Olin Campus Services group so the repair requests can be tracked for prompt completion.
Requesting a Work Order Emergency repairs during business hours
Normal Operating Hours; Weekdays 8 a.m. to 5 p.m.:
Emergency repairs services should be requested by calling ext. 4444. Emergency situations include power outages, gas/water leaks, flooding, severe heating or air conditioning problems, snow and ice removal, etc.
Emergency repairs after normal business hours
Weekdays after 5 p.m. or on weekends and holidays:
Emergency repairs services should be directed to Public Safety (Ext. 5555 from on campus phones, 781-239-5555 from off campus/cell phones). Emergency situations include power outages, gas/water leaks, flooding, severe heating or air conditioning problems, snow and ice removal, etc.
Regularly Scheduled Maintenance Services
Obtaining a Work Order:
All work orders are submitted to the Facilities Department, which accepts requests from 7 a.m. to 5 p.m., Monday through Friday.
Normal services may be requested in the following ways:
If you have any questions or concerns regarding your request, please refer to the work order number when contacting the Service Response Center. Special services include requests that are extraordinary and that may require additional funding.
These requests should be emailed to Andy DeMelia the Facilities Director. Please include:
- Description of project requested
- Statement of need
- Consequence if this request is not approved
- Any necessary attached forms
Service Priorities
Olin College handles workorder requests from all across campus. Occasionally emergencies do arise which require priority over other types of requests.
- Emergency Service requests require prompt action because of the immediate or potential hazard to the safety of the campus community or property. They may also address situations that may threaten an important campus function. Emergency situations are given priority status and will receive immediate attention. Examples include power outages, gas/water leaks, flooding, severe heating or air conditioning problems, snow and ice removal, etc. All fire alarms are reported to Public Safety. Routine Service requests include common maintenance and repair needs. Examples include maintenance of doors, locks, windows, lighting, cleaning, water spills, office furniture etc.
- Special Service requests are typically date-specific, labor-intensive or require technical review. These will be prioritized and subject to availability of capital funds. Examples include security alarms, power installations, painting, carpeting, renovations, furniture and equipment moving/disposal, office moves etc.
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